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- Display is washed out, like a white overlay. The black bar a...

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07-05-2020 05:49 AM
Just bought the computer yesterday. The contrast is off. Black looks grey, text looks light grey instead of black; it is very hard to read. I tried the nightlight and settings. I even looked in the posts, but while it says "solution" there isn't one provided.
If I cannot get this fixed today I will return it for an Asus.
07-07-2020 03:31 PM
Welcome to the HP support community.
Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:
Click here for steps on finding the information we need!
Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.
Meanwhile:-
It could be a problem with screen mirroring. check if he has hooked up the laptop to a larger screen and has screen mirroring. It would be showing the unused screen. Ctrl + F3/F4 should resolve the issue.
If that does not work, try the steps mentioned in this document:- Click here
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee