Display issues

[DG180]

Sometimes random bubbles appear on the display screen and mess up the touch screen and the cursor disappears during that interval. Sometimes rebooting and slightly pressing the screen works but I want the issue to be removed permanently

[ub6424]

Hello @DG180 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we "look" at the display ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Mice and other pointing devices>

- Expand <Human Interface Devices>

- Expand <Display adapters>

- Expand <Monitors>

--->>> Send screenshot

(3) Please report back

[DG180]

Hi 

Thanks for replying

Here are the screenshots

 

 

[ub6424]

Hello @DG180 

Thanks for reporting.

Please follow @Paul_Tikkanen's guide:

Manually Updating the Latest HD Graphics Driver from Intel...HD 5xx/6xx UHD, Iris, Iris Xe Plus

Kind regards