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HP Recommended

Thanks so much for looking into this and sharing your solution. This glitch had been driving me up the wall!

 

I was having an issue installing version 23 of the driver in Device Manager. I kept getting the error message in the attached image.

 

What I ended up doing was uninstalling version 22 of the Intel Graphics driver (unsurprisingly, the images on my display then went a bit funky), then I installed the latest driver I had to download manually from the HP website via the following link, which FINALLY solved my problem:

 

https://support.hp.com/us-en/drivers/selfservice/hp-zbook-15-g3-mobile-workstation/8693763error_installing_generic_Intel_grpahics_driver_version_23.PNG

HP Recommended

I am observing the exact same behavior today. (April 8, 2018.)

 

HP ZBook Studio G3 - Bios 1.25 

Windows 10 Professional 64-Bit  Version 1709 (OS Build 16299.309)

Intel(R) HD Graphics 530 Version 22.20.16.4771

NVIDIA Quadro M1000M Version 22.21.13.8573

 

Not 100% sure if these are the HP supplied drivers or the 'Microsoft' forced drivers, but my screen looks exactly as you have photographed upon waking from sleep. (Everytime, so sleep is unusable for now.)

 

Will try updating Intel driver to 23.x and will report back. 

HP Recommended

Happy to report that updating to the HP Supplied Intel Video Driver version 23.20.16.4877 seems to have resolved the issue for me as well. Thanks everyone!

HP Recommended

hi, thanks for posting the solution, hope you may help me with error message that i'm getting  during the upgrade (below picture):

 

extra steps I have done.

 

* I have updated the BIOS

* I have uninstalled the previous driver completley

* my processor is i7-6700hq 2.6

 

 

 

error msg.jpg

HP Recommended

sorry for troubling you, after multiple windows updates, the upgrade is successfully implemented.

 

thanks for your support

HP Recommended

This fix.....or the process of updateing drivers etc worked perfectly for me... so thanks.

Only time will tell if it has fixed the actual issue but your post is very much appreciated.

HP Recommended

Just so you guys know, Microsoft is continuing to push the 22.x driver which will break your video.

You will have to roll back to 23 everytime there is a forced windows 10 Driver update.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.