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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Display wont turn on BUT it does randomly. Doesn't turn off ...

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08-15-2021 03:35 PM
This issue is driving me nuts.
My laptop turns on, but the display wont. BUT, the display turns on only when it wants to. I normally turn my computer off and on, as well as sleep to on, and EVENTUALLY it will work after I caress the laptop and ask nicely.
I would like it to work every time I open my laptop (obviously) so if anyone happens to have any suggestions I am all for it.
Note: I am using my laptop right now with the display on, with no issues. As soon as I turn it off, I will have to turn off/on repeatedly until the display turns on again.
I have:
1. Updated BIOS, chipset, and Display Drivers.
2. Plugged into an external monitor (working)
3. Restarted an unfathomable number of times.
08-18-2021 09:21 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help,
I understand that your HP notebook display is not working correctly. I appreciate your efforts to try and resolve the issue.
The last thing I can suggest trying to restore a computer back to the factory default, which will isolate whether it’s a software or hardware issue.
The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system.
- Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10)
- Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee