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Display wont turn on BUT it does randomly. Doesn't turn off in use.

HP Recommended
Pavilion 15-dk0055nr
Microsoft Windows 10 (64-bit)

This issue is driving me nuts.


My laptop turns on, but the display wont. BUT, the display turns on only when it wants to. I normally turn my computer off and on, as well as sleep to on, and EVENTUALLY it will work after I caress the laptop and ask nicely.


I would like it to work every time I open my laptop (obviously) so if anyone happens to have any suggestions I am all for it.


Note: I am using my laptop right now with the display on, with no issues. As soon as I turn it off, I will have to turn off/on repeatedly until the display turns on again.


I have:

1. Updated BIOS, chipset, and Display Drivers.

2. Plugged into an external monitor (working)

3. Restarted an unfathomable number of times.

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended


Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, 

I understand that your HP notebook display is not working correctly. I appreciate your efforts to try and resolve the issue. 

The last thing I can suggest trying to restore a computer back to the factory default, which will isolate whether it’s a software or hardware issue. 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

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