• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
Pavilion 15-dk0055nr
Microsoft Windows 10 (64-bit)

This issue is driving me nuts.

 

My laptop turns on, but the display wont. BUT, the display turns on only when it wants to. I normally turn my computer off and on, as well as sleep to on, and EVENTUALLY it will work after I caress the laptop and ask nicely.

 

I would like it to work every time I open my laptop (obviously) so if anyone happens to have any suggestions I am all for it.

 

Note: I am using my laptop right now with the display on, with no issues. As soon as I turn it off, I will have to turn off/on repeatedly until the display turns on again.

 

I have:

1. Updated BIOS, chipset, and Display Drivers.

2. Plugged into an external monitor (working)

3. Restarted an unfathomable number of times.

1 REPLY 1
HP Recommended

@AssBlaster

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, 

I understand that your HP notebook display is not working correctly. I appreciate your efforts to try and resolve the issue. 

The last thing I can suggest trying to restore a computer back to the factory default, which will isolate whether it’s a software or hardware issue. 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.