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‎07-04-2020 03:29 PM

HP Recommended
Product: MacBook Pro 15" 2017
Operating System: macOS 10.15 Catalina

I recently purchased an HP USB-C/A Universal Dock G2. The HP site said that it is compatible with Apple/Mac computers. However, I can't get either of my monitors (let alone both) to work via the DisplayPort connection.  I have seen in other threads where  people can get at least one monitor to work via DisplayPort, so I don't understand why it's not working for me.  Other accessories that I have plugged into its USB ports work fine.  I have a MacBook Pro 15" 2017 running macOS 10.15 Catalina.  Any ideas or suggestions are greatly appreciated.  Thanks!

1 person had the same question
1 REPLY 1

‎08-12-2020 03:06 AM

HP Recommended

You may be hitting one of the issues listed in these FAQs:

 

https://support.displaylink.com/knowledgebase/articles/1188004-macos-10-13-10-14-and-10-15-video-fun...

https://support.displaylink.com/knowledgebase/articles/1916602-macos-catalina-10-15-screen-recording...

 

Let me know if you're still stuck afterwards.

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