Displays not detecting

[Kaligi]

Helle Everyone,

Currently i have a Omen 15 from a few years back, and from the beginning i had display issues (brand new out of the box).
This was solved every time by installing new drivers and sometimes the BIOS.

But for a few weeks now (hadn't had much time to work on it) it has the problem that:
1. My internal laptop screen stays black (i suspect a hardware issue)
2. My attached screen goes black a few seconds after installing drivers

The attached screen problem is the most annoying, what i do is uninstall the current video driver. I then restart my PC and after a few seconds (on automatic driver download) my screen goes black again and stays that way. My screen is only black in normal mode, safe mode is where i can use my screen again (hence the suspicion that it is a driver issue which i just cannot solve).

For now i have tried:
1. Installing new drivers (in both safe and normal mode)
2. Installing new BIOS
3. Clean install of both Windows 10 and Windows 11
4. Full OS, Virus and System scan

One side note, on clean install it doesn't detect my video card automatically (Nvidia GeForce 1060).

Does anyone have the same problem, or could help me to a resolution.

Thanks in advance, and for taking the time to even look thru my message!

[ub6424]

Hello @Kaligi 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we "focus" on the <display> ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Display adapters>

- Expand <Monitors>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results

[Kaligi]

Hi Ub6424,

Thanks in advance for trying to help me, here is the requested info:

Screenshot 1 (MSINFO32)

Screenshot 2 (Device Manager)

 
Although i don't see the 'Other devices' option.

[ub6424]

Hello @Kaligi 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Firmware Pack (Intel Processors)

F.18 Rev.A

12.5 MB

Aug 18, 2022

Download

Fix and enhancements:
- Provides enhanced security. NOTE: HP strongly recommends promptly transitioning to this updated BIOS version which supersedes all previous releases. 

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

• An available BIOS update resolves a specific issue or improves computer performance.
• The current BIOS does not support a hardware component or a Windows upgrade.
• HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Let Windows install <Optional updates> ( including drivers )

What Are Windows Optional Updates, and How Do You Install Them?

See section <How to Find and Install Windows Optional Updates>

(6) Run <Windows Optional Updates>, everything that comes shall be installed

(7) Visit --->>> Intel Wi-Fi Site

- Download and install WiFi-22.170.0-Driver64-Win10-Win11.exe driver

(8) Visit --->>> Intel Bluetooth Site

- Download and install BT-22.170.0-32-64UWD-Win10-Win11.exe

(9) Restart Windows

(10) Test your notebook

(11) Please report your results

[Kaligi]

Hello Ub6424,

Currently i' m running in to some trouble.

1. Every time i initiate BIOS setup and reboot it displays a different blue screen.
2. I can't update my windows + optional drivers because i only can use the safe mode.

I' m currently running sfc /scannow and dism to see if there are any corrupts on my laptop.

I will report results.

[Kaligi]

Hello Ub6424,

No results, sfc comes out clean, dism has run no result.

When i try to run the bios update with
1. Safe mode with networking -> bsod every time

2. Safe mode (plain) -> literally just doesn't do anything, on reboot just starts to windows where i don't get any screen.

[Kaligi]

Hello Ub6424,

I have managed to pull it off, how?

Via safe mode i have turned off Device Installation Setup:

Then via DDU i have uninstalled all drivers.
When Windows 11 booted normally i succesfully installed Bios F18.
And i have installed all available windows updates.

But whatever display driver i install from nvidea causes the external screen to go black and stay black.
Also the internal display still doesn't work (not that important as long as the external screen works)

[Kaligi]

I guess this is going to be an RIP situation, i dismantles my laptop and to my suprise:

Liquid medal exploded all over my motherboard....

Thanks for the help anyway...

[ub6424]

Hello @Kaligi 

---

@Kaligi wrote:

I guess this is going to be an RIP situation, i dismantles my laptop and to my suprise:

Liquid medal exploded all over my motherboard....
Thanks for the help anyway...

---

This is just thermal paste which can be carefully cleaned with isopropanol (or nail polish remover). Disconnect charger and battery before doing this... Then thermal paste on CPU and GPU should be renewed ...

Kind regards

[Kaligi]

Well...

That isn't thermal paste, i have changed the thermal paste for liquid metal about a year ago because my laptop got really bad temperatures.

About 3-4 months ago my laptop screen stopped working, but hadnt been able to repair it because of my study / work. 

But still thanks for the help...