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‎07-25-2024 05:01 PM

HP Recommended
Product: HP E34m G4
Operating System: Microsoft Windows 10 (64-bit)

Hello! I recently got a HP E34m G4 ultrawide docking conferencing monitor. I have a secondary monitor that I am trying to connect to this docking monitor but it will not pick up anything on either HDMI or DP. Device is not listed in advanced display settings, and I even tried updating my monitor firmware. I have the docking monitor connected to my EliteBook 840 G7 via USB-C. Any help would be appreciated! Thanks!

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3 REPLIES 3

‎07-25-2024 10:19 PM

HP Recommended

@Draefow215 

 

What is your dock monitor ? Have you tried to connect DIRECTLY USB-C from your machine to USB-C on your monitor ?

 

Regards.

BH
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‎07-26-2024 07:08 AM

HP Recommended

@Banhien The docking monitor is the E34m G4. I have it connected to my laptop via USB-C>USB-C. This monitor is working fine. The issue comes when I try to connect my second 16x9 monitor to the docking monitor via DP/HDMI. I am not getting any signal to that smaller monitor.

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‎07-26-2024 08:58 AM - edited ‎07-26-2024 08:59 AM

HP Recommended

I have not been able to find out anything online about this issue. 

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