-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Docking Station HDMI

Create an account on the HP Community to personalize your profile and ask a question
12-19-2023 11:55 AM
Please help!
I am trying to connect my HP windows 11 Laptop to 2 Acer 27 in monitors via a Baseus docking station with HDMI ports but the the monitors will not display. The docking station will connect a mouse to the computer but not the displays. I have tried 3 other docking station to end up with the same result. I have updated the laptop and all drivers available.
Below are the links to the products that I have:
https://www.amazon.com/dp/B0CJBSS7Z9?ref=ppx_yo2ov_dt_b_product_details&th=1
If you could give me some advice on how to resolve this with the docking station that I have or if you recommend another docking station, that would be great.
Thanks,
Alanie
12-19-2023 01:07 PM
Its specs
https://support.hp.com/us-en/document/ish_6957635-6958042-16
It ONLY has 1 hopeless USB 3.2 Gen 1.0 Type-C port; 5 Gbps signaling rate (data transfer only; charging or external monitors not supported) port which does NOT support Alt mode nor Power Delivery. You can NOT use it to
- Charge your machine,
- Connect to an external monitor with/without hub/dock/adapter (some hubs may have builtin chip to support this)
If you wish to connect 2 external monitors (only-total 3), you can use
- Monitor 1: HDMI direct cable,
- Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as
Regards
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.