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HP Recommended
HP 17 Laptop PC 17-cp2000 IDS Base Model
Microsoft Windows 11

Please help! 

I am trying to connect my HP windows 11 Laptop to 2 Acer 27 in monitors via a Baseus docking station with HDMI ports but the the monitors will not display. The docking station will connect a mouse to the computer but not the displays. I have tried 3 other docking station to end up with the same result. I have updated the laptop and all drivers available. 

Below are the links to the products that I have: 

https://www.amazon.com/dp/B0CJBSS7Z9?ref=ppx_yo2ov_dt_b_product_details&th=1

https://www.bestbuy.com/site/acer-ka272-ebi-27-full-hd-ips-monitor-amd-freesync-technology-1-x-hdmi-...

 

If you could give me some advice on how to resolve this with the docking station that I have or if you recommend another docking station, that would be great. 

Thanks, 

Alanie

1 REPLY 1
HP Recommended

@asm95 

 

Its specs

 

             https://support.hp.com/us-en/document/ish_6957635-6958042-16

 

It ONLY has 1 hopeless USB 3.2 Gen 1.0 Type-C port; 5 Gbps signaling rate (data transfer only; charging or external monitors not supported) port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

  • Charge your machine,
  • Connect to an external monitor with/without hub/dock/adapter (some hubs may have builtin chip to support this)

If you wish to connect 2 external monitors (only-total 3), you can use

  • Monitor 1: HDMI direct cable,
  • Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as

                                     USB to HDMI Adapter


Regards

BH
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