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‎06-05-2025 10:31 PM

HP Recommended
Product: HP USB-C Dock G5
Operating System: Microsoft Windows 11

I have a brand-new HP Laptop and HP Docking station, but the docking station is not recognizing the external monitors. I have tried DisplayPort cables and HDMI, but it will only recognize the HDMI if I plug it directly into the laptop and then it sees it as a duplicate screen to the laptop, not a separate monitor. The docking station recognizes the keyboard and mouse just fine. Does anyone have any ideas on how I can fix this?

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4 REPLIES 4

‎06-06-2025 02:24 AM

HP Recommended

@TanyaB4 

 

What is your computer ? Sounds like your computer is NOT compatible with the HP USB-C G5 dock and its has a hopeless USB-C port. 

 

I need to know what EXACTLY is your machine to be able to help.

 

Regards.

BH
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‎06-08-2025 10:09 AM

HP Recommended

It is an "HP Latest 15" Laptop" with an Intel Celeron N4120 Quad-core Processor.

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‎06-08-2025 06:01 PM

HP Recommended

@TanyaB4 

 

What is your computer ? HP has hundreds  of different 15"  models/products .  Please use the following way to find out:

 

                 How to Find Your HP Laptop Model Number

 

Regards.

BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎06-15-2025 10:17 AM

HP Recommended

It is Model 15s-fq0008nia.

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