Does Pavillion Aero laptop 13-bg0xxx support USB-C alt mode/DisplayPort output?

[BB_kaz]

I'm using HP Pavillion Aero laptop 13-bg0xxx.
I intended to connect external display monitor using USB-C alt mode/DisplayPort.  But couldn't.
Does Pavillion Aero 13-bg support USB-C alt mode/DisplayPort ?  Let me know how to enable it, if possible.
The external display monitor is working fine with another HP laptop pc.

[Garp_senchau]

@BB_kaz, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

To determine if your HP Pavilion Aero 13-bgxxxx supports connecting an external display using USB-C Alt Mode/DisplayPort, you can check the specifications of your specific laptop model on HP's website or the user manual. Typically, if the laptop supports USB-C Alt Mode, the port can be used for DisplayPort output to an external monitor.

Here are general steps to enable and troubleshoot USB-C Alt Mode for DisplayPort:

Verify Compatibility: Ensure your HP Pavilion Aero 13-bgxxxx does indeed support USB-C Alt Mode with DisplayPort functionality. You can usually confirm this in the product specifications or user manual.

Use Correct Cable/Adapter: Make sure you are using a compatible USB-C to DisplayPort cable or adapter. Not all USB-C ports support DisplayPort; the cable or adapter must explicitly support this function.

Update Drivers: Ensure that all the video and USB-C drivers are up-to-date. You can download the latest drivers from the HP support website.

Check Permissions & Settings: Sometimes, external display functionality through USB-C Alt Mode doesn't work if the necessary permissions or settings are not enabled. Check your display settings by right-clicking on the desktop and selecting display settings. It may also be worth checking BIOS settings for any USB or display configuration options that can affect external monitors.

Reboot & Reconnect: Try restarting your laptop and reconnecting the USB-C cable to the monitor. Ensure the monitor is powered and correctly set to the right input source.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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