-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Does the Pavilion 15-cc1xx USB C port provide HDMI and/or VG...

Create an account on the HP Community to personalize your profile and ask a question
01-18-2018
09:25 PM
- last edited on
01-18-2018
09:33 PM
by
Cheron-Z
I bought the following new HP laptop from Amazon.com:
[edit]
This is a HP Pavilion laptop 15-cc1xx, Product Number: 2DS94UA, running Windows 10
The USB C port does not provide HDMI or VGA output signals when I connect to it a USB Type C to HDMI/VGA converter such as[edit]
The HDMI port worksproperly.
What do I need to do to get the USB C port on this laptop to provide HDMI or VGA signal?
Thanks so much for your help in advance.
01-18-2018 09:48 PM
Your machine is actually an HP Pavilion - 15-cc178cl . Its specs
https://support.hp.com/au-en/document/c05787840
It has
- 1 USB 3.1 Type-C™ Gen 1 (Data Transfer up to 5 Gb/s);
- 2 USB 3.1 Gen 1 (Data transfer only);
- 1 HDMI;
- 1 RJ-45;
- 1 headphone/microphone combo.
Are you tying to connect to a second monitor ? Have you tried USB-C to HDMI (no converter in between).
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
01-18-2018 10:34 PM
Dear Banhien:
Thanks for the spec on my laptop.
I am trying to have a 2nd HDMI display using the USB C port. I have not tried a USB C to HDMI cable. I thought a USB C to HDMI convertor should simply work.
Because the converter did not get HDMI output signal from the laptop USB C port, I thought I may need to configure somthing in the BIOS?
Best regards,
Chris