Does the warranty cover accidental damage to the screen and cover?

[Jojomorgan]

My son has yet again managed to damage the bottom corner of the screen on his laptop as well as the cover and im wondering if it is covered under the warranty 

[Dragon-Fur]

@Jojomorgan 

If you are referring to the standard hardware warranty, that is, the warranty that is included with the computer at purchase, then the answer is generally no, accidental damage is not covered.

If you purchased an Extended Warranty Care Pack that includes accidental damage, and if the damage meets the claim requirements (type of damage and number of claims), then the answer might be Yes.

The wording is deliberate.  We (our Community) cannot speak for Warranty repairs - our advice is presented as an "opinion".

HP Limited Warranty Statements (General Information)

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

• HP Limited Warranty Statements | HP® Official Site

Care Pack - Optional Coverage Plans

Select Region (top right) > Enter your product number in the form to view available Warranty plans for your device

•  Care Pack Overview (Scroll down > view / find phone contact number)
•  Care Pack Central
•  Care Pack Services Definitions
•  HP Consumer Services (Care Pack and Service Purchase Information)

Various Regions

• UK - HP Care Pack services for HP Products

Reminder: 

1. Always verify phone numbers in the HP website information.
2. Not your region?  Scroll to the bottom of the page and click Flag > change to your region

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