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HP Recommended
HP EliteBook 850 G8 Notebook PC (1G1Y0AV)
Microsoft Windows 10 (64-bit)

The question is simple, should the notebook:
HP EliteBook 850 G8
Be able to connect to the monitor:
LG 27UL850-W (LG 27UL850-W: 27 Inch 4K UHD IPS LED Monitor with VESA DisplayHDR 400 (27'' Diagonal) | LG USA)
over 
Thunderbolt/USB Type-c
?

I've had a DELL XPS which was working with the same setup (cable, monitor), but I am not sure about the usb-c/thunderbolt version on that notebook.
If I connect the Elitebook to the monitor over the thunderbolt 4 port, it finds the monitor, the monitor charges the laptop, additional tools attached to the monitor - like keyboard are working.
BUT the screen is "damaged" see the attached picture.

Over HDMI the screen is OK.
This setup worked with the Dell 2 weeks ago.

I use the usb-c cable which was delivered together with the monitor.


PXL_20220208_140712815.MP2.jpg

1 REPLY 1
HP Recommended

I bought a Thunderbolt 4 cable.
It behaves the same way.

I see 3 options:
1. The monitor is broken.

2. This setup is not supported.

3. The notebook is broken.

1. The monitor was working with the same setup/configuration 2 weeks ago with a different notebook, so I don't think this would be the case.
2. If this setup is not supported it would be nice to learn why and which documentation says this? If I understand correctly with Thunderbolt 4 everything should work always.

3. If the notebook is broken I would assume it is a driver issue. Which official way could I bring this to HPs attention?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.