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‎10-29-2024 09:43 PM - edited ‎10-29-2024 09:45 PM

HP Recommended
Product: HP Spectre x360 14 inch 2-in-1 Laptop PC 14-eu0000 (7K633AV)
Operating System: Microsoft Windows 11

Description

When the laptop is in tablet mode, I was previously able to double tap the screen to wake it from sleep. But after installing firmware version F12.RevA this does not work. I even checked the BIOS setting to see if it was disabled but it was already enabled.

 

Steps to reproduce

  1. Install Firmware F12.RevA
  2. Ensure that Tap to resume feature is turned on in the BIOS setup under Configuration
  3. Boot into windows
  4. Go into tablet mode
  5. Manually lock the screen/Wait till the display turns off
  6. Double tap

 

Observed result

Double tapping doesnt turn the display on

 

Expected result

Double tapping should turn on the display

 

I hope the relevant personnel shall consider this issue and remediate it! Thank you!

Category:
1 person had the same question
2 REPLIES 2

‎11-02-2024 03:51 PM

HP Recommended

I have the same problem unfortunately

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‎11-05-2024 06:40 PM

HP Recommended

i hope HP is aware of this issue and will fix it the next firmware update but not a single support agent has interacted with this post. Makes me doubt whether theyd actually fix it

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