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‎03-09-2022 07:35 AM - last edited on ‎03-11-2022 10:00 AM by Retired

HP Recommended
Product: HP Elite Dragonfly Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

I have a HP Elite Dragonfly laptop and a HP E243D monitor connected via usb-c.

When I connect another monitor (Philips) with HDMI cable directly to the laptop, the usb-c monitor stops working (but continue to works the hubs and the network) and is not detected by Windows.

I have tried to update the firmware, reinstall DisplayLink driver, try to change resolution and energy settings but it doesn't works

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-14-2022 03:23 AM

HP Recommended

Resolved by setting in HP monitor USB DiplayLink input and disabling auto-switch input 

View solution in original post

1 person found this reply helpful
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1 REPLY 1

‎03-14-2022 03:23 AM

HP Recommended

Resolved by setting in HP monitor USB DiplayLink input and disabling auto-switch input 

1 person found this reply helpful
Was this reply helpful? Yes No
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