Driver Conflict code 43

[Sanchkk]

Hello! My problem is with the drivers nvidia video cards, the fact is that after updating drivers nvidia video cards, it stops working and error "code 43". Latest audited version 344.75 drivers I work with, and subsequent versions of the drivers have refused to work.No matter what it is the operating system! I hope you can help me with this problem!

[The_Fossette]

Hi @Sanchkk

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you are getting error code 43 on your computer.

I’d love to help!

A Code 43 error is generated when Device Manager stops a hardware device because the hardware reported to Windows that it's having some kind of unspecified problem.

This extremely generic message could mean there's a true hardware issue or it could simply mean that there's a driver problem that Windows isn't seeing as such but that the hardware is being affected by.

Follow below steps to fix this issue.

1.      Restart your computer if you haven't done so already.

There is always the chance that the error Code 43 you're seeing on a device was caused by some temporary problem with the hardware. If so, a restart of your computer might fix the Code 43 error.

Note: Some users have also reported that powering off their computer completely (not just a reset) and then turning it back on has corrected their Code 43 issue, especially if it exists on a USB device. In the case of a laptop, turn it off and remove the battery, wait a few minutes, and then put the battery back in and start the computer. 

2.      Did you install a device or make a change in Device Manager just before the Code 43 error appeared? If so, it's possible that the change you made caused the Code 43 error.

Undo the change if you can, restart your PC, and then check again for the Code 43 error.

Depending on the changes you made, some solutions might include:
 

1.      Remove or reconfigure the newly installed device.

2.      Roll back the driver to a version prior to your update.

3.      Use System Restore to undo recent Device Manager related changes.

3.      Reinstall the drivers for the device. Uninstalling and then reinstalling the drivers for the device is a possible solution to a Code 43 error.

Important: If a USB device is generating the Code 43 error, uninstall every device under the Universal Serial Bus controllers hardware category in Device Manager as part of the driver reinstall. This includes any USB Mass Storage Device, USB Host Controller, and USB Root Hub.

Note: Properly reinstalling a driver, as in the instructions linked above, is not the same as simply updating a driver. A full driver reinstall involves completely removing the currently installed driver and then letting Windows install it over again from scratch. 

4.      Update the drivers for the device. It's also very possible that installing the latest drivers for the device could correct the Code 43 error.

If updating the drivers does remove the Code 43 error, it means that the stored Windows drivers you reinstalled in Step 3 were probably damaged or were the wrong drivers. 

5.      Install the latest Windows service pack. One of Microsoft's service packs or other patches for Windows might contain a fix for whatever might be causing the Code 43 error so if you're not fully updated, do so now. 

6.      Update BIOS. In some situations, an outdated BIOS could be causing a specific issue with a device that is causing it to report an issue to Windows - thus the Code 43 error. 

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[Sanchkk]

Code 43 will appear after the installation of any version of Nvidia driver above 344.75. I am sure that the problem is a conflict video card drivers Intel + Nvidia. The latest version of Intel drivers for my laptop was released in 2013. Perhaps the problem lies in the fact that the old intel driver. Bios has been updated to the latest version, which is for my laptop.

[The_Fossette]

Hi @Sanchkk

Thank you for posting back.

I recommend you to uninstall the video card driver and download and install the driver from Nvidia website.

You can download the latest driver from the below link.

http://hp.care/2lgWOP5

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[Sanchkk]

Reinstalling Drivers and even reinstall windows does not help. This problem occurs on all versions of windows, starting with windows 7 and windows finishing 10

[The_Fossette]

Hi @Sanchkk

Thank you for posting back.

I really appreciate your time and efforts.

As you have mentioned that the issue occurs even after reinstalling Windows, I recommend you to run a hardware test on your computer to make sure it is not a hardware issue.

Follow steps in the below article to run the hardware test.

http://hp.care/2bOrqZQ

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[Sanchkk]

This is not a hardware error, since the graphics card works fine with version 344.75 drivers, run all the software from nvidia. Code 43 appears after a driver update to any new versions.

[The_Fossette]

Hi @Sanchkk

Thank you for posting back.

I recommend contacting our HP phone support to further diagnose the issue.

Follow below steps to contact phone support.

Step 1. Open link:  www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click on HP contact options - click on Get phone number

Take care.

Cheers!