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‎02-28-2021 09:14 AM

HP Recommended
Product: G6 1313Ax
Operating System: Microsoft Windows 7 (64-bit)

My drivers not updating and showing error always 

F0641C31-0B41-4A3D-A176-1DC52138648E.jpeg

 

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6 REPLIES 6

‎02-28-2021 09:22 AM - edited ‎02-28-2021 10:17 AM

HP Recommended

Hi:

 

You posted that you are running Windows 7, but the Microsoft Basic Display Adapter only shows up when you are running W8.1 or W10.

 

There is no W10 driver for the dual AMD switchable graphics your notebook has.

 

If you can reinstall W7 64 bit, I suggest you do so.

 

 

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‎02-28-2021 09:26 AM

HP Recommended

I have done that also install window 7 home basic original....its show same error in that window also

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‎02-28-2021 09:34 AM

HP Recommended

Microsoft basic display adapter is showing because my display adapters not working in window 7 also

thats why I update my window to 10 same error nd window 10 install one Microsoft basic adapter to run 

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‎02-28-2021 10:16 AM

HP Recommended

If that is the case, most likely one of your notebooks two display adapters has become over heated during the life of your notebook, and won't take the driver anymore.

 

The W7 graphics driver on your notebook's support page installs both the of the AMD graphics adapters.

 

https://ftp.hp.com/pub/softpaq/sp55001-55500/sp55081.exe

 

 

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‎02-28-2021 10:23 AM

HP Recommended

Thank you so much ... for the support i will try it

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‎02-28-2021 10:27 AM

HP Recommended

You're very welcome.

 

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