Duplicate screen replacement by HP service center

[_Vishwam]

Serial Number: Edited

Product Number: 2R2H5PA#ACJ

I had taken my touchscreen HP laptop to an authorized HP service center for screen replacement. It took them over 25 days just to replace the screen. And they have returned the computer in a badly damaged state. The screen replaced is surely not a genuine HP screen, which I feared already.

I asked them to return the old screen (that had gotten damaged), so that I could compare it with the new screen. After comparison, I realised that the new screen's camera hole is not centrally placed, which has led to the blocking of the camera lens. Also, the new screen is larger than the older one, because of which, the screen pops out while closing the lid. Fitting of the large screen has damaged the lid. Now, the main issue, the stylus - HP tilt MPP 2.0 that came with the laptop and was of great use to me, does not work on this bogus screen.
I contacted the service center regarding this issue, and they said that they can't help. I also contacted HP via the WhatsApp support number, but they said that they can only resolve technical issues. Contacting the service center is not helping at all.

The laptop is not under the warranty period. 

[Max3Aj]

@_Vishwam, Welcome to the HP Support Community 

  

I understand you are facing an issue with your PC post service. Not to worry I will help you to get a resolution to resolve the issue. 

  

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support