ENVY x360 15 ed1085cl broken hinge

[bwattstx]

• I have two for my college kids.  Both have hinge problems.  My sons hinge busted off.  Can't believe HP has such bad QA.  Several friends work there in Houston area in my neighborhood are even embarrassed.  What's the part number for new lid and hinges since HP won't warranty them?

[A_Gayathri]

Hi @bwattstx , 

Welcome to the HP Support Community

I understand you are facing an issue with your ENVY x360 15 ed1085cl broken hinge. Not to worry I will help you to get a resolution to resolve the issue.

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

Gaya1238

HP Support

[A_Gayathri]

HI @bwattstx,

Thank you for your response,

We apologize for the inconvenience,

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

You can reach out at HP USA Customer Support no: 1800 474 6836. Thank you!

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Gaya1238

HP Support