• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎06-01-2021 10:29 AM

HP Recommended
Product: ENVY x360 convertible 13-y0xx
Operating System: Microsoft Windows 10 (64-bit)

ENVY x360 convertible 13-y0xx can connect with HDMI to smaller HP monitors. When using the HP Z32, ENVY does not recognize;/connect the device.  Connecting via HDMI will make laptop flicker/blink then repeatedly BSOD.  Updated Z32  and  Intel Video graphics drivers on to laptop.  I am not able to get any connections with  USB-c  port.  Would this port support video if connecting to USB-C hub type device/docking station with DP or HDMI outputs to a monitor? Any suggestions please?

2 REPLIES 2

‎06-01-2021 03:29 PM

HP Recommended

@Envyx36013y0xx 

 

>>>> Would this port support video if connecting to USB-C hub type device/docking station with DP or HDMI outputs to a monitor? Any suggestions please?

How can I comment without knowing what is your 13-y0xx. What is it ? For example

 

         HP ENVY x360 - 13-y013cl

 

Your machine could have same ports and it's USB-C port does NOT support Alt mode nor Power Delivery. You can NOT use it to

  • Charge your machine
  • Connect to an external monitor with / without hub/dock/adapter

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎06-02-2021 09:07 AM

HP Recommended

BH:  Oh sorry, i had used the y0xx as that was what win10 sysinfo showed...  the devices shows HP ENVY x360 - 13-y023cl. As the USB-c doesn't support video, would my only option be to use use the USB 3.0 with a "docking" type adapter device that has the hdmi or dp to connect to the Z32?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.