• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎07-25-2022 11:26 AM

HP Recommended
Product: HP EliteDisplay E243m 23.8-inch Monitor
Operating System: Microsoft Windows 10 (64-bit)

I am trying to connect my new docking monitor E243m to my labtop via the USB Type B connector according to instructions in user manual (picture below).
While the labtop recognizes the USB connection, e.g. it registers the mouse and keyboard connected to the monitor, the display connection is not working. The monitor displays 'no signal, going to sleep'. There is no menu to manually connect the display via this port, unlike for HDMI, DisplayPort and VGA. The labtop does not detect the monitor in display settings.

The labtop usb port and cable are fine: they work in the same setup using a different HP monitor we have Elite Display E243d.

Can someone help me fix this?

Thank you!!

 

Screenshot Monitor connection.jpg

Category:
1 person had the same question
1 REPLY 1

‎07-25-2022 01:14 PM

HP Recommended

@Papillon098 

 

That USB-B cable is for up stream which allows you to connect to other devices such as mouse, keyboard ... . You need a Displayport or HDMI cable to transfer video.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.