• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎08-03-2024 08:29 AM - edited ‎08-03-2024 08:31 AM

HP Recommended
Product: HP EliteOne 1000 G2 27-in 4K UHD All-in-One Business PC
Operating System: Microsoft Windows 10 (64-bit) 
Good day everyone!
I have an HP EliteOne 1000 G2 27" AiO.
In Windows 10 Device Manager, the Thunderbolt controller has disappeared from the list of devices. Thunderbolt Control Center does not display the controller driver version (N/A). When an EGPU is connected to this port, nothing happens now. 
I installed a similar motherboard in the same PC - same story. Previously, the EGPU (RTX 3080) worked through the Thunderbolt port.
I suspect it's a software problem because... Failure of Thunderbolt controllers on both boards at once is unlikely. Thunderbolt is enabled in BIOS. What could be the problem?

 

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.