• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎01-26-2024 01:31 PM - edited ‎01-27-2024 08:42 PM

HP Recommended
Product: HP ENVY 16 inch Laptop PC 16-h1000 (754F7AV)

My new computer stopped supporting HDMI and the RTX 4060 GPU stopped working in early December. (5 months after purchase)  After spending 3 days speaking with technical support on the phone and remote service to get the laptop to boot, they determined that it was indeed a hardware failure and instructed me to send it in for repair. I did as I was instructed and shipped it in the packaging sent to me. The expected date of return to me was December 29th, 2023.

Near January 13th I received an email telling me they were still waiting on a part and it would now be January 27th for my estimated date of delivery.

Today I checked the service website and it now says February 10th is the new expected date of delivery.

This is not at all what I expected from HP! I thought HP would be a great company to buy my new laptop from. This is not good service.

Computer enthusiast since 1997
Category:
1 REPLY 1

‎02-11-2024 06:55 PM

HP Recommended

I got my computer back and it is working flawlessly. It took a while but it is as good as new and I am thankful!

Computer enthusiast since 1997
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.