Envy 360 webcam doesn't work in some locations

[Appalbarry1]

Since last week the webcam on our Envy 360 refuses to work in our work studio, but DOES work at home.  We're using the built in Windows 10 "Camera" app, although Skype also doesn't work.

At home the camera works as expected. At work it gives us a black screen.

We thought that it might be related to the less secure WIFI at work, but turning off WIFI makes no difference.  We have tried all of the many driver related suggested fixes, but no success.

Does anyone have a suggestion why the webcam would work in one location, but not the other? I'm truly baffled by this one.

All software has been kept entirely up to date.

[iomare]

Hi,

Yes, very baffling. When you say it does work at home and not at "office". Does it work only at home? Does it work in different places than at home? Does it only not work in the office?

Do you have any extra peripherals attached to the notebook at the office or at home?

Do you perform a different action? Let's say when you travel from home to office to you turn off the PC and then turn it on again at the office or is it in sleep mode? The same when you leave the office and go home?

Is there electrical interference where you work?

Regards,

David

[Appalbarry1]

Hi David,

We've tried the camera in both locations, with AC power or battery power, and with WIFI on and off.  The driver has been deleted and was allowed to replace itself.  Both HP and Microsoft say that everything is fully updated.

We've gone through every setting that seemed possible, including privacy and antivirus settings, and have found nothing that should block the camera.

I did think that it might be a faulty ribbon cable, but moving the screen back and forth doesn't break the camera at home, and doesn't fix it at work.

The laptop is almost never actually powered down, it just has the lid closed. the use patterns are exactly the same in both locations.  Nonetheless, we've rebooted several times.

Forgot to mention, we've been seeing an error message:

OxAOOF4292<photo start capture time out>

I'm now deciding which of the "solutions" that Google finds look plausible.

https://www.google.com/search?q=OxAOOF4292%3Cphoto+start+capture+time+out%3E&oq=OxAOOF4292%3Cphoto+s...

At this point I'm wondering if someone is using some kind of jammer to block web cams??  I'm really running out of ideas.

[Appalbarry1]

Update: today the camera also refused to work at home.