Envy Laptop Dual GPU drivers

[Doodydader]

I am having trouble with the dual GPU driver. It has worked for 3 years without trouble, but recent updates have changed something. I have the Intel UHD and Nvidia MX150 combination and everywhere I have looked, it says to only use the HP drivers on this combo. I can't find them from HP. Support assistant doesn't think I need an update. Any ideas?

[Dilip_18]

Hi@Doodydader,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing GPU issues with the HP Envy Laptop.

I have a few recommendations 

• Update your Notebook computer to the latest BIOS from HP.COM.
• Make sure the Windows and HP support assistant updates are up to date. 
• Try doing System Restore if it had worked a few days ago.
• You can do Reset PC Keep my files from windows and check if it works.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!

[Doodydader]

The BIOS is up to date, as is Windows, and everything that HP Support assistant takes care of. The Intel Driver & Support Assistant has been telling me for a year or more that there's an update for my Intel graphics driver - those usually ran to completion, only to later tell me again it needed to be updated. Now it includes a warning that I should use my manufacturers driver. A couple of months ago I tried an NVDIA update and I think that's what broke the system.

The dual mode hardware accelerated GPU  scheduling appears to work because I can see the NVIDIA status go active when I run my display program (ProPresenter 7) and display on the external screen. The problem is that when I exit PP7, it hangs onto the external screen and stays active. I have to run the task manager and kill the PP7 task to release it. Then everything works fine. This never used to happen and I believe I have messed up my graphics drivers between Intel, HP, and NVIDIA.

[Dilip_18]

Hi@Doodydader,

I have a few recommendations 

• Update your Notebook computer to the latest NVIDIA from HP.COM.
• You can do Reset PC Keep my files from windows and check if it works.

Hope this helps! Keep me posted. 

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

[Doodydader · Accepted solution]

I finally found the fix for my problem.

I had installed the latest NVIDIA driver a few months ago while trying to fix another problem. That's probably when the trouble started.

My laptop is about three years old and I checked HP's recommended drivers for it. I ran the Support Solution Framework and it said all my drivers were up to date. However, the driver page listed two old NVIDIA drivers for my laptop and I installed the newest of the two. It fixed the problem.

These hybrid GPU laptops might be more trouble that they are worth, but otherwise, it has been a very good machine.

[Dilip_18]

Hi@Doodydader,

Thank you for responding, I appreciate your time and effort.

Good to know that the issue is resolved.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!