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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
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‎02-17-2019 10:38 AM - edited ‎02-17-2019 09:07 PM

HP Recommended
Product: Envy Notebook 13-Ab0XX
Operating System: Microsoft Windows 10 (64-bit)

I recently bought a HP Envy Notebook13t and occasionally the screen will flicker to black. The black screen lasts less than a second. Within the past week, it has been occurring more frequently. Is there a driver I can download to fix this? There has been no recent software or driver changes.  Thank you. 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-17-2019 11:23 AM - last edited on ‎08-22-2024 06:53 AM by

HP Recommended

Welcome to the HP Support Community  @vigneshsenthil 

 

To better assist you, the members will need the exact model number or product number of your laptop, desktop or printer???

 

HP Notebook PCs - How Do I Find My Product Name or Number?

https://support.hp.com/us-en/document/ish_2039298-1862169-16

 

HP Desktop PCs - How Do I Find My Model Number or Product Number?

 https://support.hp.com/us-en/document/bph07555

 

HP Printers - How Do I Find My Printer's Product Name or Number?

 https://support.hp.com/us-en/document/c03770424

 

REO

 

PLEASE DO NOT POST ANY SERIAL NUMBERS

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1 REPLY 1

‎02-17-2019 11:23 AM - last edited on ‎08-22-2024 06:53 AM by

HP Recommended

Welcome to the HP Support Community  @vigneshsenthil 

 

To better assist you, the members will need the exact model number or product number of your laptop, desktop or printer???

 

HP Notebook PCs - How Do I Find My Product Name or Number?

https://support.hp.com/us-en/document/ish_2039298-1862169-16

 

HP Desktop PCs - How Do I Find My Model Number or Product Number?

 https://support.hp.com/us-en/document/bph07555

 

HP Printers - How Do I Find My Printer's Product Name or Number?

 https://support.hp.com/us-en/document/c03770424

 

REO

 

PLEASE DO NOT POST ANY SERIAL NUMBERS

Was this reply helpful? Yes No
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