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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Envy x360 13 screen rotation not working

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01-20-2023 04:13 AM
I have seen many people complaining of this online and I have tried many things to make this work but wit no luck
My HP Envy x360 13 (ay) simply will not rotate the screen to use in any mode other than usual laptop. The ability to act as a tablet is why I bought the device.
It has been repaired (twice!) due to engineering or manufacturing faults with the hinge and the screen has had to be replaced as a result so I am concerned that the repair centre (Currys in the UK) may have left out the sensor board if it is in the dispaly bezel
however, when I run Microsoft's SensorExplorer it comes up with 8 sensors.. none of which are showing any data at all. They all just say zero
02-09-2023 03:29 AM
well, I got zero help from HP but that appears to be business as usual
for those that may have similar issues I just wanted to post to say that the retailer who repaired the laptop says there was a cable issue and that the cable connection was repeated and it seems to be working so far. I am not necessarily convinced given it was the third time the laptop has been sent back within 2 months and while I am appreciative they acknowledged and repaired the broken hinge and screen issue when HP wouldn't, the fact they took three tries at it and left parts out each time does not fill me with hope for reliability of what should be a good product but has been let down by engineering, manufacturing, support and retail
there still appears to be an issue with rotation when waking from sleep but this remains unaddressed by HP
... this is my last HP (got my first one in 1986)