Envy x360 2in1 touchscreen not working

[AZfam]

My touchscreen on the HP Envy x360 2 in1 is not working. I found it in the device manager, tried to update driver and didnt work. Then I read to uninstall it, I did, restarted the computer and unable to figure out how to reinstall the touch screen driver. 

[Sneha_01]

Hi @AZfam 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your touchscreen isn't working and you've already uninstalled the driver, you can reinstall it by following these steps:

Automatic Driver Reinstallation:

• Right-click on the Start button and select Device Manager.
• In Device Manager, click on the Action menu at the top and select Scan for hardware changes. This should prompt Windows to automatically reinstall the touchscreen driver.

Manually Install the Driver:

• If the above step doesn’t work, go to the HP Support website.
• Enter your laptop model (HP Envy x360) and go to the Software and Drivers section.
• Look for touchscreen drivers or the driver for your specific model.
• Download and install the driver.

Using Windows Update:

• Open Settings by pressing Windows + I.
• Go to Update & Security and select Windows Update.
• Click on Check for updates to see if there’s an available driver update for your touchscreen.

Restore Points (if applicable):

• If all else fails and you had a restore point created before the issue started, you can consider using System Restore to revert to that state.

Check BIOS Settings:

• Sometimes the touchscreen functionality can be disabled in the BIOS. Restart your laptop and press Esc or F10 to enter BIOS/UEFI settings. Look for a setting related to the touchscreen and ensure it’s enabled.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support