Envy x360 Touch Screen Touches on its own

[aliien]

I have currently disabled touch screen on my laptop because it gets in the way of navigation when it is on.

When I do have the touch screen on, there is like a vertical bar or rectangle, possibly 1-2 cm in width and spans the entire screen verically, slightly to the right of the center where the touch screen absolutely goes berserk. For the entire vertical bar area, it shows the bubble animations as if I were clicking the entire area almost simutaneously, but I am not clicking it at all. Previously before this issue happened (and this problem began to occur a few days ago), that same vertical bar did not really work for touch screen and I did not mind it that much at the time, but now I have to resort to no touch screen at all because of the issues mentioned above.

Things I have tried to do:

1. Reset my windows while keeping my data. It solved the issue for a few minutes and then the touch screen went crazy again.
2. Uninstalled the driver, turned off my laptop, turned it back on, only to have the malfunctioning touch screen return.
3. Disabled and re-enabled the touch screen. Every time I re-enabled touch screen, the "ghost touch screen" continues.
4. Troubleshooted my laptop for touch screen related issues; did not work
5. Googled the problem to see if anyone else was experiencing the same thing as I did, and I came across a YouTube video that seems to mostly match what I'm experiencing. Link here: https://www.youtube.com/watch?v=ZfsQd9ZLqRg
6. Wiped down the screen; did not work.

I no longer have warranty on my laptop (HP ENVY x360 - m6-aq105dx), which is running Windows 10 (64-bit).

Any help would be greatly appreciated.

[Riddle_Decipher · Accepted solution]

@aliien

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out.

As I understand the touchscreen works on its own (Auto-touch)

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you check if it works on the BIOS screen to identify if it's either a hardware or a software issue?

If not, I have a few steps that should resolve your concern:

Attempt to run a test using the HP hardware diagnostic tool,

If the Touch screen isn't appearing on the diagnostics,

I recommend checking if the Touch is working on BIOS (Accessed by tapping on F10 while restarting the computer).

If it works on bios, it's a software issue: please update the BIOS & Chip-set drivers from the HP website, if the issue persists, reinstall windows using the recovery partition or the recovery media to fix the issue, however, since you've already done that as well, please Contact HP to have it repaired.

Also, If it doesn't work on BIOS either, it's a hardware failure and you may need to Contact HP to set up a hardware repair service.

HP Support can be reached by clicking on the following link:  

* Open link:  www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution".

Have a great day!