Envy x360 hinge broken!

[Kayleigh2]

My laptop is just 2 months out of warranty although after reading other posts I don’t think this makes a difference! One of the hinges has snapped/broken and the screen is pulling away from the back lid whenever I open or close the laptop and am no longer able to open it completely (to tablet mode) in fear that it will get damaged further. Someone has suggested using a strong glue to hold it in place but I don’t feel I should need to do this when it is clearly a very common issue with these models.

[Kumar0307]

Hi @Kayleigh2

Welcome to the HP Support Community. I understand your concern and I have brought your issue to the attention of an appropriate team within HP.

They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact.

Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here:

https://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-To-Send-A-Private-Messa...

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