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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Erratic Synaptic touch pad

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01-27-2017 08:20 AM - edited 01-27-2017 08:20 AM
Thank you for joining HP Forums.
I'll be glad to help you 🙂
As I understand the touch pad has an erratic movement,,
don't worry as I will be able to help you out, although, I will need a few details to provide an accurate solution:
- Does this happen only with the browser such as Internet Explorer, Chrome (if yes, which browser are you using)?
- Have you made any recent updates to your computer, software or hardware related?
- When was the last time it worked fine (date)?
Check the Mouse options under control panel:
Start → Control Panel → Mouse → Buttons tab.
Check the box labeled "Use MS Office compatible scroll only."
Also, check the box below labeled "Scroll in active window only."
Attempt using an alternate/external mouse.
Uninstall and reinstall the drivers for your mouse:
Go to the Device Manager and select your mouse. Uninstall it and then restart your computer. During restart, your mouse driver will automatically be reinstalled.
- 1. Click on Start and type ‘Device Manager’.
- 2. Click Device Manager.
- 3. Click + sign next to Mouse.
- 4. Right-click on mouse entry and choose "uninstall".
- 5. Restart your computer.
Keep me posted for further assistance.
If you wish to help others looking for the same solution as you've found, mark the post as Accepted Solution.
If you wish to show appreciation for my effort, please click the Thumbs up icon at the bottom of my comment.
And I Hope you have a good day, Ahead.
Regards,
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
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