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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!
HP Recommended
HP Envy x360 m6 Convertible PC
Microsoft Windows 10 (32-bit)

Ok so it just loads to the log in screen, then it blurs out and wont let me sign in.

1 REPLY 1
HP Recommended

Hi @Fhairhy

 

Welcome to the HP Support Community. I'd be happy to assist you with the login issue. 

 

Let's try these steps to perform a power reset -

 

1. Shutdown the computer. 
2. Unplug all the Adapter and peripherals connected. 
3. Press and hold down the power button for 15 to 20 seconds. 
4. Plug-in the Adapter. 
5. Try to turn on the computer. 

 

If the issue still persists, try to perform a system restore - 

 

1. Shutdown the computer. 
2. Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3. Press F11 once for System Recovery. 
4. Choose the Keyboard Layout. 
5. Click on Troubleshoot. 
6. Go to Recovery Manager and click on System Restore. 
7. Choose a Restore point or a Restore date when the computer was working fine. 
8. Click on OK to initialize the System Restore.

 

You may also refer to this document -  HP PCs - Computer Does Not Start

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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