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‎09-18-2023 04:10 AM

HP Recommended
Product: HP ENVY x360 Convertible Laptop PC 13m-bd0023dx
Operating System: Microsoft Windows 11

I have a HP Envy x360 13m BD0023DX. It was bought back in 2021. It's warranty period already expired. Few days back suddenly the left hinge of the laptop broke the display and came out of it. Now the laptop works without the touchscreen in the broken portion. Other things of the laptop are functioning well. Now is it possible to exchange the old laptop with a new one?

Please let me know. Your help in this regard will be greatly appreciated.

Category:
1 person had the same question
1 REPLY 1

‎09-20-2023 12:05 PM

HP Recommended

@ISRS89 

 

Welcome to the HP support community.

 

I understand that you are getting hinge issues with the notebook, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers

Sandytechy20
I am an HP Employee

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