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HP Recommended
HP 17-by2000 Laptop PC series (7EF33AV)
Microsoft Windows 11

17x2000 laptop (7EF33AV) and Dell extended display connected via display port into hdmi adapter into hdmi port on laptop.  Display persistently reverts to power save mode several times every day.

1 REPLY 1
HP Recommended

Hi @MikeGe,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

When your extended display keeps going into power save mode, it can be due to a variety of reasons. Let's troubleshoot and attempt to fix the issue.

Potential Causes and Fixes:

Power Settings:

  • Ensure your laptop's power settings aren't putting the display to sleep.
    • Go to Settings > System > Power & sleep and check the settings for "Screen" and "Sleep".
    • Set the screen to turn off after a longer period, or never when plugged in.

Display Settings:

  • Check your display settings to make sure the extended display is properly configured.
    • Right-click on the desktop and select Display settings.
    • Ensure the Dell display is recognized and set to Extend these displays.

Graphics Drivers:

  • Update your graphics drivers. Outdated drivers can cause display issues.
    • Go to the HP website and download the latest drivers for your model (HP 17x2000).
    • Alternatively, you can use the Device Manager to check for updates.
      • Open Device Manager, expand Display adapters, right-click your graphics card, and select Update driver.

Cable and Adapter:

  • Faulty cables or adapters can cause the display to lose connection and enter power save mode.
    • Try using a different DisplayPort to HDMI adapter.
    • If possible, use a direct HDMI to HDMI connection or try a different HDMI cable.

Display Settings on Dell Monitor:

  • Ensure the Dell monitor itself isn’t set to enter power save mode too quickly.
    • Use the monitor's on-screen display (OSD) menu to check power-saving settings.
    • Disable any power-saving features or set a longer duration before it enters power save mode.

Display Refresh Rate:

  • Ensure the refresh rate set for the Dell monitor is supported.
    • Go to Display settings and select Advanced display settings.
    • Ensure the refresh rate matches the capabilities of your Dell monitor.

BIOS/UEFI Settings:

  • Sometimes, updating the BIOS/UEFI can resolve hardware compatibility issues.
    • Visit the HP support website to see if there are any BIOS/UEFI updates available for your laptop.

Sleep Mode or Hibernate:

  • Sometimes the laptop going into sleep or hibernate can cause the external display to not wake up properly.
    • You can disable hibernate mode by opening Command Prompt as an administrator and typing powercfg -h off.

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

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Sneha_01- HP support
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