• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
HP Recommended
Monitor HP24f
macOS 10.15 Catalina

Hallo , 

I have the monitor is subject , 5 month years old.

I use it as external monitor both with Dell laptop or Mac Book Pro , connected through HDMI.

It happened seldom , now fixed   , the brightness is very low , I can still see but ir is very dark.

I manage the brightnesss by OSD menù but nothing change 

Power cycled several times

Reset to factory settings without change 

 

Thanks for your feedback

Regards

Matteo 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Matt_ITA


Welcome to HP Community

 

I have gone through your Post and I understand your concerns

 

If the issue occurs both on your Mac and Dell Laptop, please contact HP Support n your region for service options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

View solution in original post

2 REPLIES 2
HP Recommended

@Matt_ITA


Welcome to HP Community

 

I have gone through your Post and I understand your concerns

 

If the issue occurs both on your Mac and Dell Laptop, please contact HP Support n your region for service options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

HP Recommended

Thank you, I accept the procedure even if  it is not the solution to solve the problem 

Regards

Matteo

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.