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‎12-17-2020 12:36 PM

HP Recommended
Product: HP e271i
Operating System: macOS 10.15 Catalina

I cant connect my MacBookPro (2017) to my HP e271i display, because my laptop doesnt recognize the display. I got an adapter for display port to hdmi and the hdmi cable to the usb-c Digital AV multiport adapter but nothing works. The Mac recognizes the keyboard from HP, but not the monitor.

 

I tried different cables but nothing helped yet.

4 REPLIES 4

‎12-17-2020 01:34 PM - edited ‎12-17-2020 01:35 PM

HP Recommended

You probably need an Apple brand adapter for the connection  between the Mac and the display. 

 

If you are using other than an Apple brand, check at the manufacturer website for product firmware updates.

 

 

Help on your issue at Apple support

https://support.apple.com/en-us/HT201177


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



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‎12-17-2020 01:36 PM

HP Recommended

I already got an official apple adapter for the connection

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‎12-17-2020 01:37 PM

HP Recommended

I plugged the keyboard into the multiadapter from apple, it gets recognized and works fine

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‎12-17-2020 04:13 PM

HP Recommended

So I am at a loss to understand what the issue is, if the display is working, unless it worked after using my suggestion or what the Apple support document said.

 

Please elaborate.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No
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