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edselg
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Message 1 of 2
91
Flag Post

External Display

‎07-04-2020 02:04 PM

HP Recommended

I'm trying to add a dell SE2419H monitor.  It has power, windows has recognized the device and I have selected duplicate the displays. I have go through the display trouble shooting steps and no issues were detected. I try to move the mouse to the other screen to select the language but the mouse does not move to the other screen. 

 

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post

‎07-07-2020 12:04 PM

HP Recommended

@edselg

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • Have you made any hardware/software changes?
  • Have you tried any troubleshooting steps?
  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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