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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Re: External Display

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07-04-2020 02:04 PM
I'm trying to add a dell SE2419H monitor. It has power, windows has recognized the device and I have selected duplicate the displays. I have go through the display trouble shooting steps and no issues were detected. I try to move the mouse to the other screen to select the language but the mouse does not move to the other screen.
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Accepted Solutions
07-07-2020 12:04 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- Did this happen after a recent window or software update?
- Have you made any hardware/software changes?
- Have you tried any troubleshooting steps?
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
Keep me posted for further assistance.
ECHO_LAKE
I am an HP Employee
07-07-2020 12:04 PM
Thank you for posting on the HP Support Community.
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- Did this happen after a recent window or software update?
- Have you made any hardware/software changes?
- Have you tried any troubleshooting steps?
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824
Keep me posted for further assistance.
ECHO_LAKE
I am an HP Employee