External Eizo HDMI monitor to HP Envy 17 = No recognition

[Dillko]

Have an HP Envy 17 (Prod.no 17-n102no) and can´t sorry to say use my Eizo-monitor Flex Scan S2431W former used without problems to a Dell XPS 13. Connected in the same way ( HDMI)  to the Envy 17 =   no recognition.

Have up to date Eizo-driver

Any ideas?

[Echo_Lake]

@Dillko
Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help,  I have a few troubleshooting steps we could try to fix the issue:  

Firstly, let's perform a Hard Reset (on HP 17 envy laptop)  : Follow steps from the link: https://hp.care/2GnkMa8.

Next: Restore BIOS default settings.

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Next, update the system software and drivers using Windows Update and HP Support Assistant:

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open the HP Support Assistant, double-click the HP Support Assistant icon  .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.