External Monitor HP Spectre 360 issue

[cardyhuynh]

HP Spectre x360 Convertible Laptop PC 14-ea0023dx

Bought a LG UltraWide 35WN65C 35" monitor and a display port to USB C wire. However, the monitor isn't detecting my laptop. 

I've tried updating my display drivers, rebooting BIOs, looking at registry editor and changing some of the settings but nothing is getting my external monitor to detect my laptop. When I connect the wire, it appears that my laptop is trying to make the connection but nothing is working. Please advise. I will try to utilize a HDMI to USBC wire next but not too sure if this will resolve the issue. 

[A_Gayathri · Accepted solution]

Hi @-cardyhuynh, 

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

I see that you are facing issues with your laptop One of your disks is at risk (SMART event)

Please try the following Troubleshoots steps.

Step 1

1.    Turn off the Unit.

2.    Disconnect the AC adapter.

3.    Remove any discs from the disc drive.

4.    Remove memory cards from the card reader slot.

5.    Disconnect all nonessential peripheral devices, such as printers, scanners, external hard drives, and USB flash drives.

6.    Disconnect the AC adapter press and hold the power button for approximately 15 seconds.

7.    Reconnect the AC adapter, and then turn on the computer.

Step 2

Turn off the unit and please press and hold the Windows key + letter B key and the power button together for 30 seconds after 30 seconds, 1st release the power button but keep holding the Windows key and B key for ten more seconds and then release these two keys If done correctly, you will see the display flashing once. Please attempt it thrice as this step and  Restart the unit

Step3

The unit has to be turned off, Press Win+ V while holding these two keys then Press the Power button, continue to hold all three keys for 30 seconds and then release the Power button first and then release these two keys Please attempt it thrice  and then you may get a Pop-Up CMOS Check and it will restart the unit 

Even if you don't get a Pop-up restart the unit manually after 3 attempts.

Please check and update Windows and HP support assistances drivers 

And update Bios and other drivers please click on the link. to update the drivers. 

Click here to HP PCs - Using two or more monitors with one computer (Windows 11, 10)

Click here  to HP PCs - Connecting to a wireless monitor or smart TV (Windows 11, 10)

I hope this helps. 

Take care and have a good day. 

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