External Monitor not connecting to laptop

[Avdushi]

I have a problem with my device ( HP Pavilion Gaming 15-ec1000 ), the HDMI port does not transmit video to my external monitor but it works just fine on my TV, also this specific monitor I used multiple times before the issue. Just to clarify that both the monitor and the cable work just fine on my other laptop.

I will give a list of things I tried and ended up with no response:
Updated the drivers and used the HP client to do so.

Factory reset my laptop.

Tested with different monitor and cable.

Forced detection and tried with Windows + P but again nothing.

If you could help me resolve this issue It would help me a lot. I would like to add that I dont think its a hardware fault based on the fact that it works on my TV on the same port, but please share your insight

[Nal_NR]

Hi @Avdushi,

Welcome to the HP Support Community. 

I'd be glad to help you! 

That is an excellent description and a great diagnosis. It is greatly appreciated.            

This looks like a hardware issue. I recommend you contact phone support for more options. 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.