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‎02-02-2021 03:29 PM

HP Recommended
Product: HP Spectre x360 15
Operating System: Microsoft Windows 10 (64-bit)

I am just setting up my computer attached to an HP thuderbolt docking station 120W.  My external monitor is not being recognized at all.  I have a display port (not usb c) cable going from docking station to the HDMI port in the monitor.  Even when I make sure the blue on light for the monitor is on the computer is not recognizing the monitor.  What do I need to do???

1 REPLY 1

‎02-10-2021 01:30 PM

HP Recommended

@JaceB

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the product number of your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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