External display is not working when connected via a dock in the USB C port with HDMI cable

[Facepumpkin]

Yes, I can successfully use a monitor via the HDMI port and this works fine.  I need another monitor though and so want to also be able to connect via the USB C port through my dock which has HDMI.

[Betty0610]

This could be an issue with the docking station. I recommend you to contact the HP Support Team regarding this.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

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Thanks!

Have a great day!

[Facepumpkin]

Thanks for your assistance so far.  I have tried to resolve this with HP support but it would seem a different person is responding each time we have a conversation and progress is so slow and to date they have not been able to provide a solution.  Are you able to advise if it is possible to have HP support on the phone?  

Also, are you able to confirm what a sales rep in the store that sells HP told me - that this laptop will not support a monitor connected to the HDMI port and one connected via the USB C port via a docking station, i.e. it will not support two external monitors?

Thank you.

[Betty0610]

According to the manual. It will support docking station:  http://h10032.www1.hp.com/ctg/Manual/c06422405

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Facepumpkin]

Hi and thanks for responding.  The link goes to a page not found.  Did you want to send an updated one?

Also, do you have a suggestion for how best to get to speak to someone about this issue.  It is a new laptop so I'm very disappointed that already it cannot do what was expected.  I'm hoping it will simply be a setting or an update issue but I really do need technical support.  

Thanks.

[Betty0610]

You may using the link in a different web browser. You can reach out to the HP Support Team using the link below:

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!