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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- External display not working (USB-C to HDMI)

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07-22-2020 12:24 AM
My secondary screen does not work. I am connecting using a USB-C to HDMI adapter (I'm not sure if it is compatible). It sometimes works for a few seconds but then stops working. Also, when I connect the cable, my laptop screen flickers and becomes unusable for the first minute or so.
Is this because the drivers on my laptop are not compatible or because the USB-C to HDMI adapter I bought isn't compatible with my laptop? Is there a way to fix this?
07-24-2020 06:16 PM
@moinmir I'll need the complete model name: HP Spectre X360 Convertible 13-Ae0xx to identify the kind of USB Type-C configuration that has been shipped with your device,
Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:
Click here for steps on finding the information we need!
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