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‎04-02-2021 09:51 AM - last edited on ‎04-04-2021 01:25 PM by Retired

HP Recommended
Product: Spectre x360 - 13-aw0XXXXX
Operating System: Microsoft Windows 10 (64-bit)

After the HP Support Assistant installed HP Display Control UWP (SoftPaq number sp112943, Version: 4.6.44.0) on April 1 my external monitor connected via  via USB3/Thunderbolt began to flicker (brightness would dim and brighten about once every second). I first suspected this was due to a bios update to F.28 installed via Windows Update on the same day, but the issue was fixed after I uninstalled the HP Display Control UWP. Just an FYI in case others are having similar issues.

 

I continue to have buggy charging through the Thunderbolt ports (see my other posts). 

 

I have a Spectre x360 - 13-aw0023dx with an external Samsung [personal info removed] monitor.

1 REPLY 1

‎04-12-2021 04:30 PM - edited ‎04-12-2021 04:31 PM

HP Recommended

@bshack,

 

Request you to follow the below troubleshooting steps that should fix the issue.

 

1Update the BIOS

2.Intel® Driver & Support Assistant  the Intel High-Definition (HD) Graphics, drivers 

3.Windows Update.  . 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

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