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‎05-13-2020 02:08 PM

HP Recommended
Product: HP ENVY - 13-aq0008ca
Operating System: Microsoft Windows 10 (64-bit)

Hi, I have an HP ENVY - 13-aq0008ca laptop. i recently purchased an HP EliteDisplay E223 21.5" Monitor and USB-C to HDMI Video Converter (USB 3.1 Type-C to HDMI 4K HDTV Adapter Cable).  

 

While the USB seems to be working correctly as mentioned on this link the monitor still shows no display.

(The monitor works properly on my Dell laptop so i know there is no issue with the monitor)

 

Please let me know how can i resolve this issue.

 

Thanks

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-13-2020 02:23 PM

HP Recommended

@zahra-j6 

 

The specs of your machine is

 

   https://support.hp.com/au-en/document/c06418888

 

It has 1 USB 3.1 Gen 1 Type-C™ (5 Gb/s signaling rate, Power Delivery 3.0, DisplayPort™ 1.2, HP Sleep and Charge) port.

 

The USB-C to HDMI won't work. It MAY work with USB-C to DP cable.

 

Regards.

BH
***
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1 REPLY 1

‎05-13-2020 02:23 PM

HP Recommended

@zahra-j6 

 

The specs of your machine is

 

   https://support.hp.com/au-en/document/c06418888

 

It has 1 USB 3.1 Gen 1 Type-C™ (5 Gb/s signaling rate, Power Delivery 3.0, DisplayPort™ 1.2, HP Sleep and Charge) port.

 

The USB-C to HDMI won't work. It MAY work with USB-C to DP cable.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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