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‎12-05-2021 01:30 PM

HP Recommended
Product: HP Pavilion Laptop 15-eg0170nb
Operating System: Microsoft Windows 11

I have a HP Pavilion Laptop 15-eg0170nb It is updated to Windows 11. The laptop has 1 SuperSpeed USB Type-C® 10Gbps signaling rate supposed to be usable for USB Power Delivery, DisplayPort™ 1.4, HP Sleep and Charge. I connected it to my external display via a Mokin usb-C hub but the display is not detected (whereas the same display is detected if I connect it via HDMI). The Mokin hub is well detected for keypad, mouse, ethernet, etc. I checked for driver updates via Windows advanced update, tried to unplug/plug, reboot, etc. What should I do next??? Thank you for your help. Cedric

4 people had the same question
4 REPLIES 4

‎12-15-2021 10:31 AM

HP Recommended

Hi@Ced82,

 

 Welcome to the HP Support Community!

 

Request you to follow the below troubleshooting steps that should fix the issue.

 

  1. Update the BIOS
  2. Intel® Driver & Support Assistant  the Intel High-Definition (HD) Graphics, drivers 
  3. Windows Update.  

Please share the USB C dock model number,

.

              Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution

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‎12-19-2021 09:03 PM

HP Recommended

Pretty sure there are many, many Pavilion (and possibly other) models that HP has incorrectly listed as having Displayport on via USB-C.  I just bought one today that appears to fit in that category.  As good as my Spectre x360 was, I think I'm done with HP over this kind of stuff, which is all too common with them.

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‎12-20-2021 02:38 PM

HP Recommended

Hello @praveenbv

 

Thank you for your answer.

 

I applied the 3 steps you recommended but, unfortunately, it does not solved any thing. I even get back to Windows 10 and reapply your 3 steps, and nothing was solved.

 

How could I check that it is an USB displayport that is really installed?  I change my laptop to have this facility to switch the screens with my professional laptop. It is critical that it works.

 

The model is a Mokin MUC3306 (12 in 1 adapter)

 

Thank you for the follow up!

 

Cedric

 

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‎12-21-2021 09:24 PM - edited ‎12-21-2021 09:24 PM

HP Recommended

Hi@Ced82,

 

 The said combination is not tested by HP. So, the functionality is not guaranteed.

 

https://www.displaylink.com/products/universal-docking-stations

 

or try following HP docks

 

   https://www8.hp.com/h20195/v2/getpdf.aspx/c04168358

 

 

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