External monitor not working via USB-C docking station

[bayareatechie]

Hello HP community,

   I am trying to connect an external monitor to my HP laptop. 

My setup:

J5create JCD373 docking station connected to HP Notebook 14-dp1043cl via the USB-C port. An HP 27 mq monitor is connected to the docking station through it's HDMI port.

The laptop recognizes the external keyboard and mouse connected to the docking station, but not the monitor.

However, when I connect the monitor directly via the HMDI port, it works.

(I have also verified that there are no issues with the docking station itself. The external monitor works well with my other computer through the docking station).

What could be the issue here? Please help out.

[banhien · Accepted solution]

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@bayareatechie wrote:

... What could be the issue here? Please help out.

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Hi.

The specs of your machine is

          https://support.hp.com/au-en/document/c06599980

It ONLY has 1 USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate) port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

• Charge your machine
• Connect to an external monitor with / without hub/dock/adapter

Regards.

[bayareatechie]

Thanks Banhien. This is helpful.