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‎11-02-2021 06:54 AM

HP Recommended
Product: HP Pavilion Laptop 15-cs1xxx
Operating System: Microsoft Windows 11

After upgrade to windows 11, second monitor connected via USB-C port is not getting detected. Verified the same wire ( USB C to hdmi) able to connect a windows 10 laptop to external monitor. Also HDMI to HDMI external monitor is getting detected .. but not via USB-C

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21 people had the same question
3 REPLIES 3

‎11-02-2021 03:41 PM

HP Recommended

@GurvinderSethi 

 

What is your HP Pavilion Laptop 15-cs1xxx  ?  It should have same ports as the following machine

 

            HP Pavilion 15-cs1065cl

 

It ONLY has 1 USB 3.1 Type-C™ Gen 1 (Data Transfer Only) port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

  • Charge your machine
  • Connect to an external monitor with / without hub/dock/adapter

Regards.

BH
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2 people found this reply helpful
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‎12-13-2021 02:17 PM

HP Recommended

is there any way around this? How can you connect extra monitors ? It worked prior to the Windows 11 download.

 

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‎12-13-2021 02:24 PM

HP Recommended

@Cactusflower211 

 

If you wish to have 2 or more external monitors (and notebook monitor - total 3), please enter your requirement on the following link and it will find for you few USB-A DisplayLink Certified options on market today including some HP products (you can select HP before Search)

 

              True Universal Docking Stations

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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