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‎11-08-2022 03:19 PM

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V8Z4AV)
Operating System: Microsoft Windows 11

on my Victus (prod: 64V75EA#ABU) that I have been using for a number of weeks, I have connected an NEC monitor which has been working fine, untill now...
While watching youtube on the internal screen and coding on the external monitor, the monitor stopped receiving signal.

I've swapped hdmi cables, hard reset the laptop, updated and installed drivers via the HP assistant and check for updates via windows, yet nothing has fixed it.
I can't see where the Victus states it has a second gfx card to support the monitor that I have been running for the last month or so.
some pls help fix?

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-08-2022 03:49 PM

HP Recommended

Problem: For some reason, Windows decided to disable the NVidia GFX card which the HDMI port is controlled by.

Solution: In Device Manager> Display adaptors> NVIDIA GeForce RTX 3050 Laptop GPU
Right click and re-enable...

BlackRece_0-1667947753839.png

 


WHY DO THIS, Micro$haft!?

View solution in original post

1 person found this reply helpful
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1 REPLY 1

‎11-08-2022 03:49 PM

HP Recommended

Problem: For some reason, Windows decided to disable the NVidia GFX card which the HDMI port is controlled by.

Solution: In Device Manager> Display adaptors> NVIDIA GeForce RTX 3050 Laptop GPU
Right click and re-enable...

BlackRece_0-1667947753839.png

 


WHY DO THIS, Micro$haft!?

1 person found this reply helpful
Was this reply helpful? Yes No
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