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- HP Community
- Notebooks
- Notebook Video, Display and Touch
- External monitor through USB-C port stopped working (Victus)

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09-25-2024 03:17 AM
After a BIOS update to F.16 the USB-C DP has stopped to work.
Rolled-back to the F.15 but nothing happened, no display (USB are working properly though).
I've tried this fix:
https://www.reddit.com/r/HPLaptops/comments/ze7dwt/external_displays_via_usbc_no_longer_recognized/
But no success.
Then I've updated the BIOS again to the F.16 but the same problem, the display is still not showing anything.
What can I do? I need both monitors to work properly.
Thanks
10-22-2024 11:39 AM
I FIXED THE ISSUE FINALLY!
I had to disconnect from the wall -> open the laptop -> unplug the battery, then I pressed the power button like 20sec. and pugged the battery back, turn on the computer with the Video adapter connected to the USB 3.1 port and voilà! the monitor resurrected.
I hope it will help the other people.
Thanks for nothing HP....
10-23-2024 01:25 PM - edited 10-23-2024 01:26 PM
I also got that issue .... same need open the bottom cover, disconnect battery and Press Power button reset .... that back working .... seem BIOS firmware have some issue, do any HP Support alert this issue ?